When drivers required by a PC's USB interface are not installed correctly or are out of date, an iPod connected to this computer may not be recognized properly.

Symptom

One or more of the following may occur:

• iPod is not recognized in My Computer
• iPod does not appear in iTunes
• iPod cannot be restored in iTunes
• iPod screen does not display "Do Not Disconnect" screen when connected to the computer
• An exclamation point appears next to the iPod's entry in Device Manager

Products affected

• iPod (all models)
• Microsoft Windows 2000
• Microsoft Windows XP

Solution

Updating, or in some cases reinstalling, the drivers for your computer's USB interface should resolve this issue.

Locate the

When drivers required by a PC's USB interface are not installed correctly or are out of date, an iPod connected to this computer may not be recognized properly.

Symptom

One or more of the following may occur:

• iPod is not recognized in My Computer
• iPod does not appear in iTunes
• iPod cannot be restored in iTunes
• iPod screen does not display "Do Not Disconnect" screen when connected to the computer
• An exclamation point appears next to the iPod's entry in Device Manager

Products affected

• iPod (all models)
• Microsoft Windows 2000
• Microsoft Windows XP

Solution

Updating, or in some cases reinstalling, the drivers for your computer's USB interface should resolve this issue.

Locate the

There are several items to check if the iPhoto library is not available in other iLife applications (iMovie, iDVD).

Symptoms

When you select photos in the Photos pane of iMovie...

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