If the drive letter after iPod is mapped to a network drive or is a drive letter typically used by a hard drive, both Windows Explorer and iTunes may exhibit strange behavior in relation to the iPod.

Symptom

One or more of the following occurs:

• iPod does not show up in iTunes or as disk in Windows Explorer.
• iPod does not show up as disk in Windows Explorer (even though disk mode is

If the drive letter after iPod is mapped to a network drive or is a drive letter typically used by a hard drive, both Windows Explorer and iTunes may exhibit strange behavior in relation to the iPod.

Symptom

One or more of the following occurs:

• iPod does not show up in iTunes or as disk in Windows Explorer.
• iPod does not show up as disk in Windows Explorer (even though disk mode is

If the drive letter after iPod is mapped to a network drive or is a drive letter typically used by a hard drive, both Windows Explorer and iTunes may exhibit strange behavior in relation to the iPod.

Symptom

One or more of the following occurs:

• iPod does not show up in iTunes or as disk in Windows Explorer.
• iPod does not show up as disk in Windows Explorer (even though disk mode is

If you purchased items from the iTunes Store and the only place you have them stored is on your iPod, you can transfer them from your iPod back to any computer that is authorized for your iTunes Store account using iTunes 7 or later. This feature adds an extra layer of protection against losing your valued purchases.

If you want to transfer iTunes Store purchases from an iPod to a computer, be sure to authorize the computer before connecting the iPod. To authorize, follow these steps:

1. Open iTunes.
   
   
2. From the Store menu, choose Authorize Computer.
   
   
3. In the dialog that appears, the Apple ID

There are some security features in Internet Explorer with Windows XP Service Pack 2 that you should know about. Read the following instructions to learn more about how to download iTunes.

Symptom

When trying to sync iPod, change iPod settings, or restore iPod from within iTunes you may see one of the following error messages:

• "The iPod "Customer's iPod" cannot be updated. An unknown error occurred (-50)"
• "The disk could not be read from or written to"
• "The iPod "Customer's iPod" could not be restored. An unknown error occurred (1418)

Products affected

• iPod (all models)
• iTunes 7.x (Windows XP)

Solution

This symptom may be caused by an issue with the digital signing of Windows XP drivers. Following the steps below to reregister several .dll files mentioned below may resolve this issue. Before proceeding

Many Apple products use active-matrix LCD panels, including the iMac (Flat Panel), MacBook Pro, MacBook, iBook, PowerBook, Apple Cinema displays, and iPod models with a color display. In addition to being slim and light, active-matrix LCD technology provides customers with many visual performance advantages when compared to traditional cathode-ray tube- (CRT) based displays, such as increased brightness, sharpness, and contrast ratio.

Active-matrix LCD technology uses rows and columns of addressable locations (pixels) that render text and images on screen. Each pixel location has three separate subpixels (red, green and blue) that allow the image to be rendered in full color. Each

1. What regions are movies available in?
2. What are the minimum hardware and software requirements to purchase and play a movie?
3. What iPod models will play movies?
4. How much does a movie cost?
5. How large is the average movie?
6. How long will it take to download?

Not only can you purchase music and audiobooks from the iTunes Store, with iTunes 7 or later you can buy music videos, movies, and even television shows¹ that play directly in iTunes. If you have Apple TV, you can view purchased videos on your TV. And if you've got a Fifth Generation iPod (with video), you can copy videos to your player to watch videos whenever and wherever you want. Here's how to browse, preview, and purchase videos.

• Browse and Buy Music Videos
• Browse and Buy Movies
• Browse and Buy TV Shows

Symptom

When restoring or updating an iPod in iTunes 7 or later, you may see a dialog reporting "An unknown error has occurred" followed by the error number 1415, 1417, 1418, or 1428.

Products Affected

• iTunes 7 or later
• Any iPod model

Solution

1. Update iTunes to the latest version and attempt to restore your iPod.
2. Try connecting your iPod to a different USB port and restore.
3. Remove any third-party USB devices you have connected to your computer (it is not necessary to remove your keyboard or mouse).
4. For Windows users, update or reinstall your Windows USB drivers.

Note: If you have an iPod shuffle you