Summary

iTunes 7 or later for Windows includes an iPod Diagnostics feature that can assist you in troubleshooting an issue when trying to use your iPod with iTunes. It is important to understand that this feature tests iPod connectivity on a Windows PC running iTunes. iPod Diagnostics in iTunes does not test the hardware or software on the iPod itself.

Using iPod Diagnostics in iTunes

To begin using iPod Diagnostics in iTunes follow these steps:

1. Install iTunes 7.0 or later
2. Open iTunes and choose Run Diagnostics from the Help menu
3. Select iPod Diagnostics and click Next

The resulting information (sample shown below) can
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